What Our Customers Say
All TAG clients are asked for their feedback after each service we provide. The feedback allows us to continually assess our client service proposition. We always appreciate the feedback of our clients, good or bad. Here are some comments made by clients about their TAG Experience:
Recommended by 99% of Our Customers
But don't take our word for it. Here's what our customers say on Google:
"...I was beyond impressed..."
“…provided great advice and support from application to settlement.”
“When you need someone to stand and deliver the best outcomes, look no further…”
“…solid trustworthy service and expert industry knowledge.”
“Way beyond what we expected”
Can't thank Shannon and the people down at TAG enough! Very professional from the get go and by making everything so understandable they're easy to trust. Can't wait to work with them in the future and will definitely be referring anyone who needs it. Thanks guys.
“It was great having your knowledge and support throughout the whole process”
Hi Warwick Thank you for your message (we're very excited) and thank you so much for all of your assistance with setting up the loan!! (Sorry we haven't sent this email before now). It was great having your knowledge and support throughout the whole process. Everything seems to be in order at the moment - the first payment was made last week. If we have any questions moving forward we will let you know. Also, thank you for our surprise gift :) I'm sure we will find something nice to buy for the house. We've been in there just over a week now and still have boxes everywhere; slowly getting everything sorted. Thanks again
-Bryn and Melissa
“I am so happy”
I am so happy, and thank you so much for hard work and zestful help given to me.
“He did everything possible to make this happen for us - and it did!”
The time and effort put into our application was exceptional. It was a difficult & complicated situation, which challenged the banks, but Glen just did not give up (nor give in) when banks delayed, ignored & declined. He was persistent to get answers/reasons from the banks and informed us about them, which gave us the possibility to explain, adjust or change the situation as well as the application several times until everything was to the bank's satisfaction. He did everything possible to make this happen for us - and it did!
“Everything has gone so smoothly”
Hi Camille, Thank you soooo much for all your hard work and efforts in helping us to get back into the housing game. I know we were a tricky client with our income etc, but you persisted and we are here because of you. Everything has gone so smoothly to date with regard to the paperwork. Once again, thank you so much.
-Hayden & Margs
“Very helpful from start to finish”
TAG was very helpful from start to finish. My circumstances were complicated but everyone I dealt with was friendly and patient.
“Everything was perfect!”
Hayley was amazing, wouldn't have been able to do any of it without her. Everything was perfect!
“Rob's help was invaluable”
Rob's help with securing purchase of my first home was invaluable. He knew all the ins and outs and was easily contactable and attentive- even with quite a few curly questions and swinging decisions. His access to different loans found me a great solution. Cheers, mahng!
“Highly recommend to everyone we know”
Rob made refinancing our home such an easy process! He literally did all the work for us and saved us so much money. Rob is always easily contacted and just genuinely a great guy. We will highly recommend to everyone we know :)
“Couldn't have asked for more”
Thank you for your patience and constant communication and updates when things got frustrating on the bank end. We felt you were always pushing hard to get the best for us and we couldn't have asked for more. I can't think of anything that could be done better. Huge appreciation :-)
“Took all the hassle out of talking to the banks”
They took all the hassle out of talking to the banks. Everything was arranged for us. All we had to do was decide which loan we wanted and sign the papers.
“The service was comprehensive”
I recently obtained finance through TAG and was assisted primarily by Robert Flynn. What I appreciated most was the financial education that the TAG team imparted to me. Robert took his time, and expended much effort to ensure that I was knowledgeable about my options. After I had made my subsequent financial decisions, Robert promptly assisted me and ensured that the service was comprehensive and progressed smoothly. I greatly appreciate all your help Robert - thank you!!!
Thanks so much for your assistance Rob. We have really appreciated your help particularly with Adric and Jess. If we can pass anyone on to you we will definitely send them on with high recommendations.
“We understood everything”
Mat knew how important this was for my wife and I and took a generous amount of time to ensure we had a very good understanding of how our finances were being set up for retirement. Mat made sure we did not feel that any question was not worthy of being asked and made sure we understood everything. We very much look forward to working with Mat during retirement. Thank you.
We had a great result with our refinance. One of the team were always available for an update. I felt very comfortable dealing with Andrew. He was happy to discuss all options.
“Helpful the entire way through”
Right from the start Rob was very easy to talk to. Able to answer all my questions and help me out with any issues I had. He was helpful the entire way through and even once I had settlement was still checking in to make sure everything was going okay! Highly recommended!
“Explained every step in depth”
Rob has been helping myself and partner since we embarked on our journey to build a house. He explained every step in depth and assisted us to understand what was best for our individual situation. Endeavouring to get us the best rates, he searched all banks on offer to ensure we were catered for. Rob was always contactable and stayed on top of every situation that arose. He and the team at TAG treated us more as friend then clients, ensuring we were kept up to date with all processes. Our personal satisfaction was paramount throughout the process and we are extremely thankful we had the opportunity to work with Rob. We feel secure that our largest financial decision in life has been dealt with, with care and precision. My partner and I would highly recommend Rob's personal service over and over again.
“Always on hand to answer any questions we had”
Buying a home is always stressful, but my husband and I felt particularly nervous when looking to buy our first home. We felt lost, as if we were drowning in hundreds of finance options, special deals and interest rates. Tania and the team and TAG Group were a life saver! They worked closely with us to answer all our questions and compare the best deals available, finding us competitive finance that suited our circumstances. They worked closely with us through each step of the process, from pre-approval till getting the keys of our new home. We were constantly getting updates on the progress of our loan and settlement and they were always on hand to answer any questions we had. We were so impressed with Tania and TAG Group for their personal care and service and cannot recommend them enough.
-Denise and Christian
Brilliant work, thanks. Can't recommend more for all your efficient work Camille. I will widely spread among my teacher friends :-)
“You guys are truly amazing!”
We picked our keys up yesterday!!!!!!!!!!!!!!! Yay we are so excited and we wanted to say a huge thank you for helping us get through this. It was a tough stressful time but at least we got through it and couldn’t have done it without you guys twisting Keystart's arm hahaha :-) We have already started moving our stuff in and should be in from the weekend. You guys are amazing and have been so understanding through all of our obstacles. I don’t think we would have been able to get through this if we went with anyone else. You guys are truly amazing! Thank you so much again and hopefully we will be in contact again maybe when it’s time to change over banks :-)
-Sam & James
So happy! Huge thanks Camille, Hayley and Nicola for all your help. I'll definitely be recommending you when asked who are the best brokers.
“The staff at TAG were amazing”
We were referred to TAG Finance by our daughter and son in-law. The staff at TAG were amazing. Glen was amazing and will use him again, as he was able to secure a loan were others were not. We will be keeping in touch with Glen for our future investments and finance planning.
“Our experience with TAG was a fantastic one”
Could not fault Rob at all. I thought he always responded promptly to my contact attempts, he always followed up things as I requested and he always kept us in the loop. Our experience with TAG was a fantastic one. Rob was able to provide us with options and walked us through what could have been a very stressful situation. With Rob's help, this process was not stressful at all. I have recommended him and the TAG Group to many people already. Thanks so much.
“Removed all the stress and complexity”
Nicole is great! I have had the pleasure of Nicole's help with the review of my home loan and again with car finance. On both occasions she has removed all the stress and complexity and made it an enjoyable, rewarding experience.
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