What our customers say
All TAG clients are asked for their feedback after each service we provide. The feedback allows us to continually assess our client service proposition. We always appreciate the feedback of our clients, good or bad. Here are some comments made by clients about their TAG Experience:
“It was great having your knowledge and support throughout the whole process”
Thank you for your message (we're very excited) and thank you so much for all of your assistance with setting up the loan!! (Sorry we haven't sent this email before now). It was great having your knowledge and support throughout the whole process. Everything seems to be in order at the moment - the first payment was made last week. If we have any questions moving forward we will let you know.
Also, thank you for our surprise gift :) I'm sure we will find something nice to buy for the house. We've been in there just over a week now and still have boxes everywhere; slowly getting everything sorted.
- Bryn and Melissa
“I am so happy”
I am so happy, and thank you so much for hard work and zestful help given to me.
- Katalin O.
“He did everything possible to make this happen for us - and it did!”
The time and effort put into our application was exceptional. It was a difficult & complicated situation, which challenged the banks, but Glen just did not give up (nor give in) when banks delayed, ignored & declined. He was persistent to get answers/reasons from the banks and informed us about them, which gave us the possibility to explain, adjust or change the situation as well as the application several times until everything was to the bank's satisfaction. He did everything possible to make this happen for us - and it did!
- Katharina S.
“Everything has gone so smoothly”
Thank you soooo much for all your hard work and efforts in helping us to get back into the housing game.
I know we were a tricky client with our income etc, but you persisted and we are here because of you.
Everything has gone so smoothly to date with regard to the paperwork.
Once again, thank you so much.
- Hayden & Margs
“Very helpful from start to finish”
TAG was very helpful from start to finish. My circumstances were complicated but everyone I dealt with was friendly and patient.
- Scott C.
“Everything was perfect!”
Hayley was amazing, wouldn't have been able to do any of it without her. Everything was perfect!
- Mariah S.
“Rob's help was invaluable”
Rob's help with securing purchase of my first home was invaluable. He knew all the ins and outs and was easily contactable and attentive- even with quite a few curly questions and swinging decisions. His access to different loans found me a great solution. Cheers, mahng!
- Justin S.
“Highly recommend to everyone we know”
Rob made refinancing our home such an easy process! He literally did all the work for us and saved us so much money. Rob is always easily contacted and just genuinely a great guy. We will highly recommend to everyone we know :)
- Annie A.
“Couldn't have asked for more”
Thank you for your patience and constant communication and updates when things got frustrating on the bank end. We felt you were always pushing hard to get the best for us and we couldn't have asked for more.
I can't think of anything that could be done better. Huge appreciation :-)
- Heather S.
“Took all the hassle out of talking to the banks”
They took all the hassle out of talking to the banks. Everything was arranged for us. All we had to do was decide which loan we wanted and sign the papers.
- Melinda S.
“The service was comprehensive”
I recently obtained finance through TAG and was assisted primarily by Robert Flynn. What I appreciated most was the financial education that the TAG team imparted to me. Robert took his time, and expended much effort to ensure that I was knowledgeable about my options. After I had made my subsequent financial decisions, Robert promptly assisted me and ensured that the service was comprehensive and progressed smoothly. I greatly appreciate all your help Robert - thank you!!!
- Tamara L.
Thanks so much for your assistance Rob. We have really appreciated your help particularly with Adric and Jess. If we can pass anyone on to you we will definitely send them on with high recommendations.
“We understood everything”
Mat knew how important this was for my wife and I and took a generous amount of time to ensure we had a very good understanding of how our finances were being set up for retirement. Mat made sure we did not feel that any question was not worthy of being asked and made sure we understood everything. We very much look forward to working with Mat during retirement. Thank you.
- Edwin H.
“Great result with our refinance”
We had a great result with our refinance. One of the team were always available for an update. I felt very comfortable dealing with Andrew. He was happy to discuss all options.
- Troy S.
Excellent service provided by Rob. He explained everything in detail and refinance process was very smooth.
- Jatinder S.
“Helpful the entire way through”
Right from the start Rob was very easy to talk to. Able to answer all my questions and help me out with any issues I had.
He was helpful the entire way through and even once I had settlement was still checking in to make sure everything was going okay! Highly recommended!
- Nick N.
“Explained every step in depth”
Rob has been helping myself and partner since we embarked on our journey to build a house. He explained every step in depth and assisted us to understand what was best for our individual situation. Endeavouring to get us the best rates, he searched all banks on offer to ensure we were catered for.
Rob was always contactable and stayed on top of every situation that arose. He and the team at TAG treated us more as friend then clients, ensuring we were kept up to date with all processes. Our personal satisfaction was paramount throughout the process and we are extremely thankful we had the opportunity to work with Rob.
We feel secure that our largest financial decision in life has been dealt with, with care and precision.
My partner and I would highly recommend Rob's personal service over and over again.
- Peter T.
“Always on hand to answer any questions we had”
Buying a home is always stressful, but my husband and I felt particularly nervous when looking to buy our first home. We felt lost, as if we were drowning in hundreds of finance options, special deals and interest rates. Tania and the team and TAG Group were a life saver! They worked closely with us to answer all our questions and compare the best deals available, finding us competitive finance that suited our circumstances. They worked closely with us through each step of the process, from pre-approval till getting the keys of our new home. We were constantly getting updates on the progress of our loan and settlement and they were always on hand to answer any questions we had. We were so impressed with Tania and TAG Group for their personal care and service and cannot recommend them enough.
- Denise and Christian
Brilliant work, thanks. Can't recommend more for all your efficient work Camille. I will widely spread among my teacher friends :-)
- Mia Xie
“You guys are truly amazing!”
We picked our keys up yesterday!!!!!!!!!!!!!!! Yay we are so excited and we wanted to say a huge thank you for helping us get through this. It was a tough stressful time but at least we got through it and couldn’t have done it without you guys twisting Keystart's arm hahaha :-)
We have already started moving our stuff in and should be in from the weekend.
You guys are amazing and have been so understanding through all of our obstacles. I don’t think we would have been able to get through this if we went with anyone else. You guys are truly amazing!
Thank you so much again and hopefully we will be in contact again maybe when it’s time to change over banks :-)
- Sam & James
Huge thanks Camille, Hayley and Nicola for all your help.
I'll definitely be recommending you when asked who are the best brokers.
- Jeff D.
“The staff at TAG were amazing”
We were referred to TAG Finance by our daughter and son in-law.
The staff at TAG were amazing. Glen was amazing and will use him again, as he was able to secure a loan were others were not. We will be keeping in touch with Glen for our future investments and finance planning.
- Janet B.
“Our experience with TAG was a fantastic one”
Could not fault Rob at all. I thought he always responded promptly to my contact attempts, he always followed up things as I requested and he always kept us in the loop. Our experience with TAG was a fantastic one. Rob was able to provide us with options and walked us through what could have been a very stressful situation. With Rob's help, this process was not stressful at all.
I have recommended him and the TAG Group to many people already.
Thanks so much.
- Kristy B.
“Removed all the stress and complexity”
Nicole is great! I have had the pleasure of Nicole's help with the review of my home loan and again with car finance. On both occasions she has removed all the stress and complexity and made it an enjoyable, rewarding experience.
- Gavin C.
“Very good at explaining all the jargon”
Husna guided us through improving our life insurances and superannuation and was very good at explaining all the super jargon in simple terms. We trust we will be better off in the long run with the information given to us.
“Thank you for all your help”
Such fantastic news. Thank you for all your help throughout this confusing time for us. It's been great having someone to help us with the various steps and payments.
Thank you again
- Habeeba and Alli.
“Fantastic at explaining all our options”
Glen was fantastic at explaining all our options and also answering any questions that we had! Thank you Glen!
- Mandy K.
“Extremely happy with the level of service”
I was extremely happy with the level of service, communication and professionalism. Rob listened to my requirements, presented options and explained them well so that I was informed in my decision. He was well organised and efficient simplifying the process for me. He even ensured that the bank (Bankwest) called me to setup my accounts and attend to my banking needs.
- David M.
“You always kept us informed”
Nicole Kennedy, you are an absolute angel. Your knowledge of the industry and packages meant that we had all the information needed to make a good financial decision and were able to buy our first home in Perth. Your patience with Pauls diagrams and my endless questions was valued.
Nicole, we can not thank you enough for being our mortgage lender. You always kept us informed, you were flexible and always smiling.
In a world where there's competition both for customer service and online options, I would NEVER hesitate to recommend your services. If only you were the agent and the conveyancer too. What you have, in the way of customer service, you should bottle up.
Buying a house is a huge financial commitment and scary for first time buyers but you managed to make it easy.
Thank you Nicole!!
- Zoe & Paul
“Helpful and professional”
Tania helped us with our home loan, and she couldn't have been more helpful and professional. She made our job so easy and gave great advice all along the way. We couldn't have asked for better service.
- Pia F.
Just wanted to drop you a line to say how easy and pain free the process of creating our Wills under Penny's guidance . She was extremely professional , well organised and very personable . Alistair and I would highly recommend her through TAG to any of our friends requiring such a service .
Very glad to have finally ticked that off our list of must do jobs .
- Dee B.
We would both like to pass on to you that we were very impressed with Rob Flynn. We found Rob to be very efficient, helpful and most importantly very affable with the handling of the financing for Jos’s home. He has been a pleasure to deal with.
- Lisa B
“The service is awesome”
I think the service is awesome. Rob was excellent, kept me well informed and in his absence organised for another representative Hayley to look after us.
- Rebecca O
Nicole as the face of TAG Finance was an excellent ambassador and made the right pitch to get me interested in working with her.
- Christopher P
Andrew and his team provided me with excellent service - keeping the standard really high. Continued communication made everything run smooth without any hiccups. I would recommend TAG Finance to anyone who was looking for a loan and or consolidation of finances.
- Rita R.
Our TAG experience was extremely positive. Great communication. Nicole went above and beyond for my partner and I.
- Monique B.
“Always explain things well”
What I love about TAG is that you always explain things well and are very prompt with your email responses. Keep up the good work.
- Kirsten B.
“Simple and straightforward”
Hi Rob and Tania,
Settlement went through yesterday and we have received the keys to our new home.
Meera and I wanted to say thank you to both of you and appreciate the service you provided us.
You guys have done really well and and process was generally simple and straightforward!
We shall be in touch for any future transactions.
Thank you all
- Meera and Anall
Great communication from Nicole, worked fast and had everything ready for us and Nicole was a great help out with our paper work
- Charlotte B
Overall our TAG experience was great.
- Katherine C
That is fantastic news and I would also like to thank everyone at TAG financial group for helping make what could of been a nightmare experience a seamless and drama free one. We will be sure to recommend your services to others who may be in the market.
All that's left now is to get back from Kalgoorlie and crack the champas.
TAG provided us with exceptional service given our circumstances. We needed the deal done with limited time available and they made it happen!
- Kristy N
“Would definitely recommend”
Thank you for the exceptional customer service in answering all our questions and giving us the best deal suited for us. We will be picking up the keys today and moving in 2 weeks time. Would definitely recommend your company to others. Thank you and keep up the good work!
- Piotr K
“Attentive & professional”
That's excellent news Rob. Both Norifah & I would like to thank both Glen & yourself for assisting us with the refinancing. Your attentiveness & professionalism are a credit to your company.
“Professionalism and punctuality”
Excellent professionalism and punctuality of TAG staff. The services requested and provided were first class. TAG explanation and advice regarding super and transition to retirement was most helpful.
- John T
“Thanks a million”
Thanks a million for helping us out with everything from the start.
You made everything run so smoothly - As first home owners we wouldn't of been able to do it without you guys - so thanks again.
TAG made me feel comfortable in my home loan, letting me know that it was well within our means. Excellent service, I'd recommend TAG to friends and family.
- Jessica H
“Went above and beyond”
We were lucky enough to have Nicole Kennedy as our Finance Broker represent us in purchasing our new home. Nicole was equitable, diligent and professional through out the whole processes. She followed up all our enquiries and went above and beyond to ensure all our needs and requirements were met. I recommend anyone buying a property to contact Nicole Kennedy to be your Finance Broker – she is a committed professional who will ensure all your needs are met no matter how big or small. Even after the finalisation and settlement of our property Nicole was contactable and provides continued assistance. We have recommended her to everyone we know.
“My own personal investment team”
When I first went to TAG it was initially for an investment property, it wasn't until after my initial consult that I realised that there was a lot more on offer than just finance brokerage. It was exactly what I was looking for, a one stop shop for finance, super and insurance. What I liked the best was that your staff were always available and prompt in returning emails and phone calls, especially when I had a lot of questions throughout the whole process. It adds that personal touch and leaves me feeling like I have my own personal investment team working for me.
- Clinton and Kristie
As you can imagine at our stage of life, this is not the first time we’ve dealt with finance brokers / bankers with respect to property mortgages, etc. However can say this is the first time we’ve had such exceptional service – from our initial consultation with Glen to the follow-ups with Robert Flynn, there was no chance anything could slip through the cracks.
Our ongoing relationship with Suncorp Bank (Michelle Filke) has proved to be nothing short of exceptional. We’re on a first-name basis and I feel like I’ve got my own personal banker – she’s been very helpful setting up our accounts and keeping us informed.
Given that banking/finance are generally considered service industries, it’s terrific your two companies actually DELIVER!
We have no hesitation in recommending your services to family and friends.
We were very impressed with TAG- you and your team made it such an easy process for us to buy our first home. A wide knowledge of mortgage products available to us combined with the ease of helping us through the pre-approval and application process meant that we could rely on you for the mortgage side of things and get on with picking our house! Thanks Glen!
“We'll continue to recommend TAG”
Been meaning to contact you guys to thank you for all your help with with sorting our loan out. I'm sure there were times when you'd wished you hadn't taken that one on! Thanks again for everything and we'll continue to recommend TAG for sure!
“Fantastic and very helpful”
Danny and I were extremely happy with Glen, he was fantastic and very helpful to say the least! We will definitely be using him in the future and recommending TAG Finance to our friends and family!
- Jess and Dan
“Thank you for everything”
Thank you for everything. I know handling our case wasn't easy so we really appreciate all the hoops you guys had to jump through.
- Joel Tan
“Way beyond what we expected”
Thanks for everything you have done, way beyond what we expected. I have no hesitation recommending the TAG team.
“Thank you very much”
Thank you very much. Without your help our dream would never have happened, but it's finally done now. One more job to go: the sale of our East Vic Park property. Thanks one more time.
- Julie and Family
“Going above and beyond”
Hi Niall, Many thanks for all your help and going above and beyond. I know it was frustrating at times but you were nothing short of professional, and showed a lot of patience both with me, and the bank
- Steve M
Hi Nicola, Excellent news! Thanks for your work along with the rest of the team at TAG Group!
- Piotr K
“You have looked after us”
Hi Rob, I would just like to thank you for all your hard work with getting our loan through and on time. Once again you have looked after us and we can’t wait to move into our new home.
“Thanks very much”
Thanks very much guys for getting it through so quickly! The agent is pretty happy and no doubt the sellers are too that it’s been hassle free.
Husna was great, she took her time and it was an extremely rewarding process for Teresa and I. She will be making a couple of changes for us shortly so we’ll back at TAG HQ on Friday. We felt very comfortable with Husna looking after us.
Thanks very much.
We have been very impressed with what you have done. A great thank you from both of us, couldn't have done a better job under the circumstances.
- Jason Willison
I thought you and the guys at TAG were fantastic with our home loans, so I wouldn't have my children go anywhere else to source their home loan.
- Keri Kahler
“Thanks for everything”
Hi Warwick! Finally get the keys on Wednesday :)
- Zaenna Evans
“Your advice is highly appreciated”
Hi Warwick, Just want to say a big thank you especially for putting up with us
- Raj & Vilasha
Hi Hellen & Tony, Thank you both very much for your professional assistance & patience in sorting the finance for our Scarborough unit. We are very pleased that it was an uncomplicated process, especially thanks to your input & guidance. Best wishes for the festive season & good luck for 2014.
- Susan & Gordon Gooch
“Thank you so much”
Dear Glen & Hellen, Thank you so much for all of the hard work you put into getting our loan over the line. We know it was especially tedious due to the circumstances and we want you to know how much we appreciate it.
- Cal & Alanda Woolcock
“Above and beyond”
Hi Claire, You have been fantastic and have gone above and beyond. Dianne is going to see if the deposit can be paid upon settlement. Which would be fantastic. And the question wouldn't even being asked if it wasn't for you. You are awesome. Thanks
- Keri Kahler
Thank you Glen and Claire I had total confidence in you both during my experience.
- Tracey King
“Updated and informed”
To Glen and Brad, Thank You to the both of you for everything you have done for us! The email, messages and phone calls to keep us updated and informed during the long process of our loans were much appreciated! The kind, caring yet professional manner you both have shown us, has made this long and at times difficult journey more bearable! We truly appreciate all the time and effort you have put into financing our home loans! Thanks again!
- Mandy and Trev
Hi Glen, I am so glad to have TAG Finance team by my side. Especially you and Claire.
“You have been great”
Thanks Glen and the Team! You have been great and we will be back again soon I am sure!!
- Darryl and Tash
“Went out of their way to help me”
Glen and Claire are amazing people, so kind and wonderful. They kept me in the loop throughout the whole loan process and never did I feel alone. They both went out of their way to help me! It was a wonderful experience with the TAG Team. Thank You Guys.
- Katie Browne
“Look forward to working with you again”
Hi Claire and Andrew, Thank you for helping us with the refinance. We look forward to working with you again in the future!
- Ben and Karmen
Glen, Thank you so much for assisting me with my home loan recently. After years without a mortgage I had absolutely no idea where to start and when I went to the bank they almost seemed disinterested! You and your staff at TAG however provided a wonderful service and made the whole process incredibly easy. I felt like it all just happened and then the next thing I knew I was in my new home! I am extremely happy with the service you have provided, the education you gave me along the way, and the final loan product that I have now. I will have no hesitation whatsoever in recommending other people to you for this same smooth, efficient, and seamless process.
- Donna S
Hi Glen, Just a quick note to say a big thanks for all your help getting us the loan on our new place. We picked up the keys on Thursday and are now all moved in. Your straightforward advice and help with the new home owner grant made the whole process really smooth and easy. We will definitely give you a shout if we need advice in future and would have no hesitation in recommending you to friends. Cheers!
- Debbie C
“Should have been using TAG sooner”
Thanks Claire. I should have been using TAG sooner!
- Anthony Jones
“Positive attitude & business ethics”
It was hard to manage & coordinate from this part of the world and without your help I might have been even harder. I'm thankful to you and your team, you always went an extra mile to help & facilitate regardless if you or your team was suppose to do it or not, even over the weekends and public holidays - And I appreciate this positive attitude & business ethics. I'll be counting on your expertise & services while doing business in the future. Thank you!
- Javeed A. Khan – Abu Dhabi, UAE